Hostel Policy

1.   All guests must provide guest names and credit card holders' names in
      English letters
when booking. 

2.   For English Check-in time is between 3pm~10:30pm, and check-out time before

3.   Children of all ages are welcome. 

4.   Wireless internet is available and is free of charge

5.   There is no smoking permitted anywhere within the hostel.

6.   All groups are accepted.

7.   Pets are not allowed.

8.   There is no on street parking available.

9.   Guests must truthfully provide the actual number of adults and children
      (Children who are more than 1.2 meter / 120CM or more are counted as adults
      occupies bed).  Please note that all guests must strictly follow our hostel's
      policy for maximum persons of stay in each room type.  Any
      extra adult or child cannot be allowed to stay in the room.

10.  Due to the design of the building, guests must take a short staircase up to take
       the building elevator in order to arrive at the hostel lobby.  Please note that not    
       all rooms come up with windows.  Request for rooms with windows are subject
       to availability upon arrival. 

11.  Please inform RaiLei Hotel of your expected arrival time in advance. You can
       use the Special Requests box when booking, or contact the property directly
       using the contact details provided in your confirmation.

12.  A key deposit of HKD $100 is required upon arrival for incidental charges. This
       deposit is fully refundable upon check-out and subject to a damage inspection
       of the accommodation.

Payment Conditions

  • A deposit equal to the total cost of the booking is required.

  • Payments by Paypal

Cancellation Conditions

  • This booking is Non-Refundable and cannot be amended or modified. 

  • Failure to arrive at our hostel will be treated as a No-Show and no refund will be given.

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